To our Stanley community,
I wanted to take a moment to express my immense gratitude to you for supporting our Stanley 40 oz. Adventure Quencher Travel Tumbler (“The Quencher”). All of us at Stanley share your passion for this incredible product. We are driven by purpose, passion and performance and we are doing everything we can to get more Quenchers into your hands.
Over the course of this year, we have listened to your feedback. Lots of feedback! Your passion for this product has been incredible and, truthfully, has surpassed our wild imagination. But we hear your comments about low supply and shipping delays, and we recognize that we need to do more to exceed your expectations.
We have already updated our planning and fulfillment channels to attempt to meet the demand. We still have some work to do but please know that we are obsessed with making a difference and keeping our promises.
It is our top priority to make more Quenchers and keep them in stock.
As I’m sure you are aware, global supply chain issues have made our restock efforts extra challenging. We are doing everything we can to deliver them to you as quickly as possible and are dedicated to bringing you more Quenchers later this year and even more in 2022.
We also know the need for greater understanding and communication of our process for this incredibly popular item. If you have placed an order during our October 11th restock, our fulfillment team will process it within 24 hours. As soon as your order leaves our facility, you will receive an email update with tracking information. If delays should occur, you will receive an email from us.
Find answers to the most commonly asked Quencher questions in our FAQ. Enter “Quencher” in the search box or scroll down to the Quencher section. If you have additional questions please submit a ticket by clicking on "Contact Us" in the FAQ. We are here to help!
Once again, I am incredibly grateful for your support. We are proud of yesterday and focused on tomorrow.
Please stay tuned for Quencher updates!